Warranty Service Request Form

Warranty Periods:
ZNA 30 Watt with Serial numbers BELOW 800: A Transferable Warranty for 1 Year from date of purchase, original receipt may be required.

ZNA 30 Watt with Serial numbers ABOVE 800: For the ORIGINAL PURCHASER a Non-Transferrable 1 Year Warranty. Original receipt WILL be required.

ZNA 30 Watt B-Stock: (Units will be marked with a "B" behind the Body tube) For the ORIGINAL PURCHASER a Non-Transferrable 180 Day Warranty. Original receipt will be required.

ZNA 20 Watt Perfection Vapes: 180 Days from Date of Purchase. Original receipt will be required.

ZNA 30 Steam Monkey Edition: 1 Year from date of purchase, original receipt will be required.

All Mechanical PVs: Lifetime

ZNA OUT OF WARRANTY SERVICE IS $70.00 Plus Shipping for all repairs. If a receipt is required and you cannot provide it, it will be considered out of warranty.

Parts NOT covered by warranty:
Glass Tanks
Gold Plated Contacts
Springs
Coatings and Finishes

IT IS IMPORTANT to send your ENTIRE DEVICE including the tube and connectors. It will ship best if you put it in the original box or tube. If you are sending an atomizer PLEASE CLEAN AND DRY IT THOROUGHLY before shipping.

Please print this page and send it with your broken device to:

WARRANTY SERVICE DEPARTMENT
House of Hybrids
42 Nichols St.
Suite 14
Spencerport, NY 14559

We would prefer that you NOT ship your item if you expect it to arrive on a Saturday... We are not there to receive it.  We are NOT responsible for items lost in shipping. PLEASE MAKE SURE YOUR PACKAGE CAN BE TRACKED!

 

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Product Name

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Serial Number (if any)

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Date Purchased               

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Dealer Name


Please describe the problem you are having in full detail below:

 

 

 

 

 

 

 

Return Address:

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Your Name

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Street Address 1

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Street Address 2

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City, State, Postal Code

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Email Address

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Phone Number