Warranty Service Request Form
ZNA 30 Watt with Serial numbers BELOW 800: A Transferable Warranty for 1 Year from date of purchase, original receipt may be required.
ZNA 30 Watt with Serial numbers ABOVE 800: For the ORIGINAL PURCHASER a Non-Transferrable 1 Year Warranty. Original receipt WILL be required.
ZNA 30 Watt B-Stock: (Units will be marked with a "B" behind the Body tube) For the ORIGINAL PURCHASER a Non-Transferrable 180 Day Warranty. Original receipt will be required.
ZNA 20 Watt Perfection Vapes: 180 Days from Date of Purchase. Original receipt will be required. (All Perfection Vapes Editions are now out of warranty)
ZNA 30 Steam Monkey Edition: 1 Year from date of purchase, original receipt will be required. (All Steam Monkey Editions are now out of warranty)
All Mechanical PVs: Lifetime
ZNA OUT OF WARRANTY SERVICE IS $70.00 Plus Shipping for all repairs. If a receipt is required and you cannot provide it, it will be considered out of warranty.
Parts NOT covered by warranty:
Gold Plated Contacts
Coatings and Finishes
IT IS IMPORTANT to send your ENTIRE DEVICE including the tube and connectors. It will ship best if you put it in the original box or tube. If you are sending an atomizer PLEASE CLEAN AND DRY IT THOROUGHLY before shipping.
Please print this page and send it with your broken device to:
ZNA Service Center
6 Red Cardinal Court
Taylors SC, 29687
ALL OTHER DEVICES
House of Hybrids
42 Nichols St.
Spencerport, NY 14559
We would prefer that you NOT ship your item if you expect it to arrive on a Saturday... We are not there to receive it. We are NOT responsible for items lost in shipping. PLEASE MAKE SURE YOUR PACKAGE CAN BE TRACKED!
Serial Number (if any)
Please describe the problem you are having in full detail below:
Street Address 1
Street Address 2
City, State, Postal Code