Managing expectations

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Recently there have been several service tickets opened regarding Finish flaws or blemishes on the new ZNA LITE and I would like to address the issues here in my blog.

Common complaint #1: There is a "rainbow effect" in the finish of the PV that is visible when I remove the battery tube. It looks like the finish is thin in those areas.

Response: Yes, there is a rainbow effect where the finish looks thin... this is ONLY visible with the battery tube removed and does not effect the performance of the pv, nor is it visible when the PV is assembled and in use. We are sorry if this upsets you, but it is perfectly normal for the finish to be this way. The Vapor Deposition process which applies the finish leaves these artifacts and these are not considered to be a flaw in the finish.

Common Complaint #2: There is a scratch in the finish where the battery cover made contact with the inside of the PV.

Response: The Battery cover CAN make contact when threading into the tube and it can scrape the finish when doing so... the resultant scrape is hidden by the battery cover when it is assembled and in use, and this is not considered to be a flaw in the finish.

Common complaint #3: There is a "rainbow effect" in the finish of the PV that is visible at the top near the switch.

Response:
Yes, there is a rainbow effect. This is an artifact for the proximity of the fixture to the PV body and there's nothing we can do about it. We have decided that since it is uniform enough, and the general effect is pleasant, it's just the way it is. We are sorry if this upsets you, but it is perfectly normal for the finish to be this way. The Vapor Deposition process which applies the finish leaves these artifacts and these are not considered to be a flaw in the finish.

We would appreciate it if you could please refrain from opening service tickets for the above listed issues, as these are not warranty issues.

 

One other issue to address involves use of the the wrong batteries.

Complaint: When I fire my PV it resets itself.

Response: There is the common belief that batteries that work well for mechanical PVs will work well with the ZNA... this is not the case. In well over 90% of the complaints this is caused by using the incorrect battery, or a battery in poor condition. The ZNA is designed to be used ONLY with High Drain Red Wrapper AW IMR batteries... If you are experiencing this issue, please get your hands on a genuine AW IMR battery and test the PV with a fully charged cell. DO NOT file a service ticket if you are using the following batteries in your device:

DO NOT USE THE FOLLOWING BATTERIES:

E-Fest Batteries (any version)
MNKE (any Version)
SONY Batteries (any Version)
Panasonic Batteries (any Version)
TrustFire Batteries (any Version)

If you are Using a fresh AW battery, please verify that it is NOT a counterfeit... if you need help determining if your batteries are fake, give us a call.

If your battery condition indicator on your ZNA is "jumping around" the cause is nearly ALWAYS the use of the wrong battery.

I hope this helps clear things up!